Free
Training
Amazon Connect Customer Profiles Fundamentals
Customer Profiles is a built-in feature of Amazon Connect that works with all of the Amazon Connect supported customer-facing digital channels to empower agents with the customer insights they need to deliver personalized customer service. In this course, you will learn the benefits, typical use cases, and core concepts of Customer Profiles. You will explore real-world implementation scenarios and identify the key considerations to planning a secure, cost-effective implementation.
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Skill level:
Fundamental
Time required: 0 hour 40 minutes