Training
Twitch Series: AWS Power Hour Amazon Connect & Amazon Lex
In this course, you will explore Amazon Connect and Amazon Lex. Amazon Connect is a simple omnichannel cloud contact center that enables businesses to provide better customer service at a reduced cost. You will learn how to use the service in conjunction with Amazon Lex to facilitate customer chat interaction with an agent.
Prerequisites: We recommend that you have a basic understanding of the AWS Cloud infrastructure.